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Customer Service Automation: VirtualPBX Webhooks & Zapier Integrations

VirtualPBX

Our very own Customer Success Coordinator, Kathy, needed to find a way to accurately track her teams activity in Pipedrive CRM and be able to follow up with received voicemails. Once the customer service automation is triggered, a deal is created in Pipedrive (our CRM).

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Successful Digital Transformation Requires Balancing CX and ROI Objectives

3CLogic

Thanks to Natural Language Processing (NLP), AI, Text-to-Speech (TTS), bots, and easy-to-use APIs, voice-enabled self-service to address simple inquiries such as the ones below, are far more feasible to apply today without impacting the customer experience. to drive more intelligent outcomes without the need for live agent assistance.

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8 Calendar Management Strategies Sales and Support Leaders Swear By

aircall

It’s a well-known but rare state of mind calledflow”, first identified in the 1960s by psychologist Mihaly Csikszentmihalyi. One of flow’s biggest enemies is hopping between different types of tasks. Integrate With Your CRM. Batch Tasks. Achieving it means quieting the mind and focusing on what you’re doing.

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JustCall vs Aircall: A Comprehensive Comparison in 2023

JustCall

Integrations With Specific Business Systems and Applications Businesses need easy integration of their CRM and Helpdesk systems with the calling software. JustCall provides local numbers across nearly 60 countries and is popularly used by businesses with a plethora of international clients.

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Cloud-based listening for the enterprise

Tethr

For example, Five9 – one of the leading cloud-based call center platforms – provides an open API that enables the sharing of call audio and metadata with Tethr’s leading AI-powered voice analytics platform. Calls flow securely from the Five9 cloud to the Tethr cloud where they are transcribed and analyzed.

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Call Centers Go Mobile to Satisfy Higher Customer Service Expectations

CSM Magazine

Designing mobile hooks, leveraging new APIs to enhance the existing call flow and creating omni-channel content delivery is outside the scope of most call center operations. Always move a live call into a mobile C-SAT survey that can be completed at the customer’s convenience. CRM Push Follow Up.

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How to Migrate from an On-premise Call Center Solution to a Cloud one

3CLogic

Connectors can bridge the gap between on-premise infrastructures such as Cisco and Avaya and a CRM or Service Management Platform (ie ServiceNow or Microsoft Dynamics), with an easy-to-implement, cost-efficient CTI softphone connector. Hybrid Cloud. Total Cloud. Think configuration over code. to drive superior customer outcomes.