APIs Call Center Self service Telecommunications 
Babelforce
MARCH 3, 2020
It’s a customer service system that callers can interact with, either by speaking to it or using the dialpad on their phone. The purpose of an IVR system is to automate a customer’s call to your call center. In this post we’ll explain: Which services can IVR automate? Does your call center need IVR?
Babelforce
MARCH 17, 2020
This is the second instalment in our list of call center best practices. In the previous installment we talked about data-driven call routing. When they call more than once or get transferred. This feature (usually called ‘screen-pop’ or similar) is standard for most call center platforms.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Babelforce
MARCH 12, 2020
It takes a lot of skill to run a call center well. And some contact centers have to do all that without much support from the rest of the business… But here are some call center best practices that should make your job easier. #1 1 Put data into call routing. Andrew Park, The Danger of Data Siloes.
Hodusoft
MAY 17, 2024
If you are in the call center or contact center industry, you must have come across the term at least once. CTI is a technology using which contact centers and call centers can integrate their telephony and business communication systems with their computer applications. percent from USD 2071.7
Babelforce
APRIL 14, 2020
In practice, 2% is good; contact centers usually aim to stay below 5%. The basic formula for call abandonment is: It’s pretty simple as call center metrics go – but there are some variables to think about. How to cheat at reducing your abandon rate… You get to decide which calls count. Do customers use them?
Babelforce
APRIL 14, 2020
In practice, 2% is good; contact centers usually aim to stay below 5%. The basic formula for call abandonment is: It’s pretty simple as call center metrics go – but there are some variables to think about. How to cheat at reducing your abandon rate… You get to decide which calls count. Do customers use them?
aircall
JUNE 11, 2021
A Brief History of Telecommunication. 1877 — Telephone exchanges using analog and PBX technology were invented, enabling long-distance calling capabilities. 2015 — An open API (applied programming interface) technology was invented to allow software applications to sync and share data between them. Telecommunication Now.
Expert insights. Personalized for you.
52 
Let's personalize your content