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10 Best Call Center Software: 2023 Updated List

JustCall

By investing in the best call center software. With the right sales call center software, your business can not only turn into a customer magnet but also become operationally efficient and profitable. Did you know the global call center AI market will increase 10x by 2030, reaching the $9,949.61

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Kunnect Integrates with Zoho CRM and Applications

Kunnect

On the heels of our Salesforce.com CRM integration, Kunnect is pleased to announce that our seamless, cloud-based call center software can now be integrated with Zoho.com CRM and apps. Like Salesforce.com, the integration is made possible through Zoho’s application programming interface (API).

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JustCall vs Aircall: A Comprehensive Comparison in 2023

JustCall

Here’s a quick comparison chart for JustCall vs Aircall in terms of feature reviews by customers: JustCall: User Reviews at a Glance Boasts of 238 reviews Its primary market segment is Small-Business with 73.5% Aircall: User reviews at a glance Boasts of 578 reviews Its primary market segment is Small-Business with 59.2%

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The Top 10 Call Center Software for 2020

Hodusoft

If you are starting a call center or wish to upgrade your contact center software then go through this list of top 10 call center software for 2020 and select one that suits your operations the best. HoduCC – Call Center Software. Who is Hodusoft you may well ask.

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What is Call Center Compliance?

NobelBiz

call centers that handle patient information on behalf of healthcare providers and organizations are obligated to comply with the Health Insurance Portability and Accountability Act (HIPAA) that sets standards for the security and privacy of sensitive patient health information. The post What is Call Center Compliance?

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The Challenges of Maintaining and Upgrading Call Center Infrastructure

NobelBiz

Robust hardware computer systems provide the necessary infrastructure for efficient operations, while call center software empowers agents with powerful tools to handle customer interactions effectively. Of course, not even the most advanced technology cannot run a contact center by itself (yet?). Here are its hallmarks.

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Top 10 Aircall Alternatives & Competitors in 2023

JustCall

Aircall is a cloud-based call center software that provides functionality like call routing, call monitoring , call queuing, call recording, insight cards, conversation intelligence , performance monitoring, and so on – features needed to enhance customer engagement.