Select VoiceCom Blog

APRIL 17, 2023

Business process outsourcing (BPO) is a popular strategy for companies to reduce costs, increase efficiency, and access specialised skills and expertise. By outsourcing non-core processes , you will save on overhead costs and gain more time to focus on scaling your business.

Management 52

Management Business Process Outsourcing Best practices outsourcing 52

Quality Contact Solutions

DECEMBER 31, 1969

Has your company successfully used a third-party outsourced resource for any telemarketing or teleservices before? Has your company used any business process outsourcing resources before? If that is the case, that may be a negative for outsourcing. There are also technology and compliance considerations.

outsourcing 49

outsourcing Call Center Telemarketing Business Process Outsourcing 49

CSM Magazine

JULY 28, 2015

Until 2015, Business Process Outsourcing (BPO) was based on a simple math formula: outsourcing non-core services (including customer call centers) to more cost-efficient partners and markets to reduce spend. The challenge for many providers is executing on this vision.

Call Center 45

Call Center Customer Service Call flow Abandon rate 45

Babelforce

NOVEMBER 30, 2022

We’ve divided our definitions into the following categories: Metrics and measurables Technology Contact center terminology Business practices and methodology. Technology. Application Programming Interface (API). An API is an application programming interface. Business process outsourcing.

Contact Center 52

Contact Center Interactive Voice Response Call Center Automatic Callback 52

Fonolo

FEBRUARY 13, 2019

Our inboxes here at Fonolo HQ are full of great reports covering call center technology and trends. When the conversation is over a channel like Facebook Messenger or Apple Business Chat, the “asynchronous” style means replies can be at a slower pace, persist over multiple sessions, and be interspersed with other activities.

Contact Center 57

Contact Center Call Center APIs Technology 57

NobelBiz

APRIL 18, 2021

Types of Software Service Providers Depending on the industry and the business model of the call center, this might require several different contracts for: Call center software platform: this is the actual software that your agents will use and it is the central piece of the entire software architecture of a call center. NobelBiz Inc.

Call Center 52

Call Center call center software Contact Center APIs 52

TechSee

JUNE 9, 2022

This new solution combines TechSee’s video support for contact centers , using Web-RTC technology and KDDI Evolva’s know-how and experience in building, operating, and improving contact centers for major Japanese companies. solution services, It is a technology value creator. track record in network-related business.

Telecommunications 109

Telecommunications Construction Contact Center Technical Support 109