Enghouse Interactive

SEPTEMBER 24, 2021

Also, for companies that charge a monthly subscription, from many gyms to entertainment companies such as Netflix and Spotify, poor service will cause customers to immediately cancel their contracts, directly hitting revenues. Making it easy to upsell and cross-sell.

Upselling 51

Upselling Entertainment Feedback Surveys 51

JivoChat

APRIL 16, 2023

Utilizing analytics to measure performance analytics helps you understand how your website performs and identifies improvement areas. By utilizing analytics, businesses can gain insight into how users interact with their websites and identify areas of improvement. Of course - monitor (not the screen)!

Analytics 82

Analytics Engineering Advertising Sales 82

VHT

OCTOBER 18, 2018

Chatbots using natural language processing (NLP) can conduct email or text conversations that promote add-on products, offer extended warranties or link to entertaining and educational videos. They can also access customer history, account information and product lists to personalize service or offer upsells.

Contact Center 48

Contact Center Gamification Employee engagement Chatbots 48

CustomerSuccessBox

FEBRUARY 28, 2022

Because a net retention rate above 100% means you are excelling in receiving repeat purchases, upsells, cross-sells, and expansions. For the cloud-scale applications, Datadog monitors the servers, tools, databases, and services, with a data analytics platform that is SaaS-based. Which is the key customer retention metrics to track?-

SaaS 52

SaaS Best practices Enterprise Customer retention 52

SmartKarrot

APRIL 2, 2021

Provide analytics and reporting for the Customer Success revenue team, including forecasting, pipeline analysis, quarter and year-end reports, board slides, performance to quota, deal tracking and close rates. Partner with the executive leadership team to develop and execute account engagement, retention and growth strategies.

Entertainment 10

Entertainment Upselling SaaS Accountability 10

CCNG

OCTOBER 19, 2022

(CCMC, 2017) Commonly used practices in customer service, that consumers hate: misuse of automated phone technology e.g. no live person option, outsourcing service abroad, upselling, having to repeat information already given and talking too fast. 44% of respondents’ organizations plan to use journey analytics more, as well.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

Pointillist

FEBRUARY 19, 2018

AI and customer journey analytics are key components in assembling businesses with One Voice, joined across silos and touchpoints. Data unification is a must for any type of behavioral analytics. Our web analytics and CRM platforms take advantage of this inherent luxury. Data Unification. Business Context.

Customer Experience 111

Customer Experience Analytics APIs Chatbots 111