Fonolo

APRIL 24, 2018

Key findings: Reducing customer effort ranks as the #1 customer experience priority for the coming year. That makes sense, but the term “customer effort” is so nebulous, it’s hard to extract much meaning from this data point. Our favorite chart: Customer Service Index Report. Who wrote it: Five9.

Contact Center 99

Contact Center Call Center Self service Surveys 99

teleopti

SEPTEMBER 18, 2019

However, many organizations view the customer care department as a drain on resources and risk alienating customers during the constant drive to save time and money. To find out more, download Teleopti’s latest white paper aimed at senior executives: “A Guide to Sustainable Business Success”. Download White Paper.

Management 57

Management Customer advocacy Employee engagement Self service 57

Fonolo

APRIL 24, 2018

Key findings: Reducing customer effort ranks as the #1 customer experience priority for the coming year. That makes sense, but the term “customer effort” is so nebulous, it’s hard to extract much meaning from this data point. Our favorite chart: Customer Service Index Report. Who wrote it: Five9.

Contact Center 57

Contact Center Call Center Self service Surveys 57

CSM Magazine

JANUARY 12, 2021

Perhaps your objectives are more qualitative and based on measures of customer satisfaction, customer effort and customer lifetime value? Consider using AI technology in tandem with live agents to deal with demand while still offering a personalised customer service when required. About the Author.

Enterprise 52

Enterprise Automotive Average Handle Time Transportation 52

Callminer

MARCH 2, 2020

To learn about how speech analytics can help boost customer satisfaction, download our white paper, Reduce Churn and Increase Customer Satisfaction with Speech Analytics. Track Customer Effort. Consistently solving customers’ problems on first contact is tricky, but not impossible.

First call resolution 291

First call resolution Analytics Metrics Call Center 291

delighted

AUGUST 23, 2019

But, to get things started, you should at least have a goal in mind for a specific customer interaction that needs to be improved. You can expand your customer experience program to every touchpoint and interaction later. Once you have your goal in mind, you need to gain intelligence on the relevant customer experiences.

Customer Experience 41

Customer Experience Journey mapping Surveys Feedback 41

Solvvy

SEPTEMBER 17, 2022

Articles, white papers, and e-books. The key is to create a knowledge base that’s easy for your customers to search and use and that presents information clearly. Additionally, you can analyze the experiences of the customers who use your products or services to achieve the greatest business success. Infographics.

Customer Service 62

Customer Service Self service Engineering Customer Support 62