ChurnZero

AUGUST 14, 2020

Customer Relationship Management (CRM) Software. What is a CRM? CRMs primarily function as a relationship information database. Since buyers typically follow a uniform purchasing journey, CRMs are ideal for managing a sales pipeline. (If Product Analytics Software. What is product analytics software?

CRM 87

CRM Finance Upselling Accountability 87

CSM Magazine

JUNE 12, 2023

Integration with CRM solutions plays a crucial role in collecting and managing customer data to identify potential risks. Some CRM solutions can detect unusual activities, such as multiple failed login attempts or account changes, alerting agents to possible fraud attempts.

Contact Center 52

Contact Center Engineering Education Banking 52

CustomerSuccessBox

APRIL 29, 2022

The following are the analytics or the metrics to be used at the adoption stage: Daily Active Users (DAUs), Monthly Active Users (MAUs), Product Adoption rate Key product milestones achieved, License utilization. This might be in the form of a discussion board or a community built through customer newsletters and seminars.

SaaS 52

SaaS Customer retention Metrics B2B 52

SharpenCX

JUNE 29, 2021

Use speech analytics to search through transcribed calls and identify exactly how your best agents turn a difficult call into a good customer outcome. . Your agents manage a variety of channels, navigate your CRM, track their metrics, and jump around your contact center platform.

Customer Service 67

Customer Service Coaching Call Center call center software 67

Taylor Reach Group

MARCH 26, 2018

CRM Evolution 2018 – Conference and Expo April 9 – 11, Washington, DC. You'll have the opportunity to hear from the brightest and most influential people in the CRM industry. Join us in Washington, D.C. Monetising Big Data in Telecoms World Summit 2018 April 23 – 24, Singapore.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

Netomi

JANUARY 5, 2022

Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Dennis Wakabayashi.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

JivoChat

MARCH 29, 2022

A webinar, also known as a web seminar, is a live online presentation or conference. Create registration pages, customize forms, and integrate the platform with CRM and marketing tools. Event analytics. Learn how to make a successful webinar and enjoy the benefits it can offer to achieve your goals. . What is a Webinar?

Education 75

Education Surveys SaaS Personalization 75