ChurnZero

AUGUST 14, 2020

Customer Relationship Management (CRM) Software. What is a CRM? CRMs primarily function as a relationship information database. Since buyers typically follow a uniform purchasing journey, CRMs are ideal for managing a sales pipeline. (If Product Analytics Software. What is product analytics software?

CRM 87

CRM Finance Upselling Accountability 87

CustomerSuccessBox

APRIL 29, 2022

They should be able to contact you if they have any problems or need assistance understanding your product, and you should allow them to submit feedback both during and after onboarding. Product upgrades will be haphazard without direct feedback, and will ultimately fail to retain customers. Develop a customer feedback loop.

SaaS 52

SaaS Customer retention Metrics B2B 52

SharpenCX

JUNE 29, 2021

Use speech analytics to search through transcribed calls and identify exactly how your best agents turn a difficult call into a good customer outcome. . Your agents manage a variety of channels, navigate your CRM, track their metrics, and jump around your contact center platform.

Customer Service 67

Customer Service Coaching Call Center call center software 67

ChurnZero

JULY 12, 2019

When I give talks or hold seminars, I often ask people to connect a specific need to an application. Think of utilities such as Google Analytics or your CRM solution. Provide Feedback and Reward Users. Reinforce positive behavior and provide feedback. The answers are normally quite homogenous in B2C (e.g.

Accountability 75

Accountability Metrics Education Marketing 75

Netomi

JANUARY 5, 2022

Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Dennis Wakabayashi.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

JivoChat

MARCH 29, 2022

A webinar, also known as a web seminar, is a live online presentation or conference. Create registration pages, customize forms, and integrate the platform with CRM and marketing tools. Event analytics. As you make your webinars, it’s important to pay attention to the attendees’ feedback and keep track of the KPIs.

Education 75

Education Surveys SaaS Personalization 75