Analytics Contact Center Interactive Voice Response Virtual Agent 
CCNG
APRIL 12, 2024
If you received a penny for every time you heard “automation” or “AI” in the contact center, you could pay off the national debt in about a month. However, understanding the differences between these technologies is crucial for any organization striving to optimize operations in its contact center.
Noble Systems
JUNE 26, 2020
What is Cloud IVR? . The term “Cloud IVR” refers to the availability of IVR functionality via a Service platform. With a cloud based IVR solution, companies can benefit from the use of modern, efficient cloud-based technologies. Is Cloud IVR Right for Your Business?
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DMG Consulting
JUNE 27, 2022
Making the Case for an Intelligent Virtual Agent. The challenge is that many companies successfully using interactive voice response (IVR) solutions to displace a large percentage of contact center calls don’t yet appreciate the greater potential value of intelligent virtual agents (IVAs).
SmartAction
NOVEMBER 1, 2023
When used in business, conversational artificial intelligence (AI) supports overall call center operations by providing self-service options, 24/7 availability, and real-time data and analytics – while lowering costs and increasing profits. Voice starts with the customer reaching your contact center platform.
Fonolo
OCTOBER 5, 2023
FREE WEBINAR: Is Your Chatbot Really Just an IVR? With their narrow conversation flows and questions that often don’t lead to an answer – or an agent – chatbots don’t always seem all that revolutionary. You wouldn’t be the first customer service professional to ask themselves if a chatbot is really any different than an IVR.
JustCall
AUGUST 8, 2023
Contact centers are a great example of how technology can be used to make jobs more efficient. Previously, contact center agents had to physically dial multiple numbers every day. Machine learning (ML), natural language processing (NLP), and other forms of AI are bound to make lives easier for these agents.
JustCall
MARCH 7, 2023
The primary goal of contact center businesses revolves around improving customer experience. On the other hand, automation focuses on optimizing business processes and improving interactions. Empowering your contact center business with automated solutions can take your customer interactions to new heights of success.
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