Cisco - Contact Center

AUGUST 3, 2020

I’m excited to announce that Webex Contact Center was among the 2020 Contact Center Technology Award winners, presented by CUSTOMER Magazine this month. Let me share some of the reasons Webex Contact Center received this recognition.

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Contact Center Technology contact center solutions Virtual Agent 124

Fonolo

APRIL 24, 2018

In just the last month we saw the release of Apple’s Business Chat, the announcement of Twilio’s new Flex call center platform and the acquisition of Altocloud by Genesys. A new privacy regulation (GDPR) has multiple impacts on call centers that operate in, or provide service to, Europe. Who wrote it: Call Centre Helper.

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Contact Center Call Center Self service Surveys 99

Taylor Reach Group

MARCH 26, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Through a series of targeted and interactive workshops, the Forum is focused on enhancing the skill sets of customer care professionals at different levels.

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Contact Center Call Center Customer Experience Big data 51

Fonolo

JANUARY 14, 2020

Top Pick: 7 tips and resources for Chief Customer Officers and C-Suite Customer Experience Leaders. Customer Think. When it comes to call center blog sites, CustomerThink has it all. It’s a global online community of business leaders with a customer-centric approach. . Nice Reply.

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Customer Service Chief Customer Officer Contact Center Call Center 136

Fonolo

APRIL 24, 2018

In just the last month we saw the release of Apple’s Business Chat, the announcement of Twilio’s new Flex call center platform and the acquisition of Altocloud by Genesys. A new privacy regulation (GDPR) has multiple impacts on call centers that operate in, or provide service to, Europe. Who wrote it: Call Centre Helper.

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Contact Center Call Center Self service Surveys 57

CSM Magazine

FEBRUARY 12, 2024

By reaching out to customers, businesses can proactively address any issues, provide personalized assistance, and offer valuable insights or recommendations. This level of proactive customer care shows a commitment to customer satisfaction and can significantly improve the overall customer experience.

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Contact center software Scripts Contact Center Consulting 52

Callminer

SEPTEMBER 5, 2017

Call center QA and monitoring teams are responsible for ensuring the quality of interactions between call center representatives and consumers. Companies that use speech analytics software have an easier time monitoring these interactions. Meet Our Panel of Call Center Leaders and QA Pros: Art Coombs.

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Call Center call center software outsourcing Coaching 140