Anexa BPO
SEPTEMBER 13, 2022
With a market share of $2.8 Agile, well-planned eB2B platforms will fundamentally reinvent trade, reduce costs across the value chain, increase the availability of products and harness the power of data analytics for fragmented retailers. This section of the journey has remained relatively untouched for decades. That’s about to change.
Global Response
APRIL 17, 2023
Not only can a great BPO call center manage day-to-day operations of customer service and support, but BPO outsourcing can also help boost productivity, improve processes, integrate customer data and analytics, improve QA processes and more. What do their QA processes and customer analytics look like?
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Global Response
JUNE 20, 2023
As more businesses seek to expand operations into new markets, offer multilingual services, and scale without losing quality or proximity to their call centers, Tunisia rises up as a solution to many of these competing needs. For more ideas on key metrics to track, read our breakdown of most important KPIs for call centers.
Global Response
FEBRUARY 13, 2022
But most businesses and brands are better served by an outsourced call center, where a dedicated team of customer service experts manages the hiring, training, services and data analytics of the call center.
Global Response
JULY 17, 2023
Compared to legacy solutions, or on-premise contact centers, cloud-based solutions make much more sense—and offer a lot more flexibility—for today’s market. Most cloud-based software is based—at least in part—on being innovative or “new” and needs to continue to improve, innovate and upgrade features in order to maintain that market share.
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