Global Response

APRIL 17, 2023

Not only can a great BPO call center manage day-to-day operations of customer service and support, but BPO outsourcing can also help boost productivity, improve processes, integrate customer data and analytics, improve QA processes and more. What do their QA processes and customer analytics look like?

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Call Center outsourcing Bilingual agents Chatbots 62

Global Response

JUNE 20, 2023

As more businesses seek to expand operations into new markets, offer multilingual services, and scale without losing quality or proximity to their call centers, Tunisia rises up as a solution to many of these competing needs. For more ideas on key metrics to track, read our breakdown of most important KPIs for call centers.

Call Center 62

Call Center outsourcing Bilingual agents Education 62

Global Response

JULY 17, 2023

Compared to legacy solutions, or on-premise contact centers, cloud-based solutions make much more sense—and offer a lot more flexibility—for today’s market. Most cloud-based software is based—at least in part—on being innovative or “new” and needs to continue to improve, innovate and upgrade features in order to maintain that market share.

call center solutions 62

call center solutions Call Center Bilingual agents Analytics 62