Analytics Bilingual agents Interactive Voice Response Marketing 
Global Response
APRIL 17, 2023
Not only can a great BPO call center manage day-to-day operations of customer service and support, but BPO outsourcing can also help boost productivity, improve processes, integrate customer data and analytics, improve QA processes and more. At Global Response, we use QA processes heavily to increase customer satisfaction.
Global Response
JULY 17, 2023
Compared to legacy solutions, or on-premise contact centers, cloud-based solutions make much more sense—and offer a lot more flexibility—for today’s market. Considering switching to a cloud-based call center solution? That is: if you’re using something, you pay for it; and if not, you don’t.
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