Analytics Big data Knowledge Base Self service 
TechSee
OCTOBER 9, 2018
I’ll help myself, thanks: Called the Do-It-Yourself Generation, Millennials love self-service. Support the DIY culture: Focus on consumer enablement and empowerment through self-service. With big data and advanced analytics readily available, companies can provide Millennials with the acknowledgement they demand.
TechSee
DECEMBER 5, 2017
Its intelligent knowledge base/self-service platform is powered by artificial intelligence, unified search, rich analytics, and machine learning. The Canadian-based Coveo increases self-service success and case deflection by making search core to the self-service experience.
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CSM Magazine
FEBRUARY 22, 2022
Freshdesk has all of the features you need to provide great customer service, including live chat, email integration, knowledge base/FAQs management, issue tracking, social media integration and detailed reports. You can create an interactive help centre knowledge base by uploading articles and tutorials for self-service.
Balto
SEPTEMBER 12, 2023
The transformative shift to digital interactions has changed customer expectations to include 24/7 self-service and personalized and consistent digital experiences across different channels and platforms. Another convenient self-service option is the knowledge base.
Fonolo
NOVEMBER 17, 2020
“Expect to see more focus on digital and self-service, less brick and mortar, more efficiency-builders for company and customer, and an increased call for the return of voice to handle the challenging stuff. In 2017, more contact centers will recognize the impact of tracking analytics and use those benchmarks for future growth.
DMG Consulting
SEPTEMBER 12, 2019
However, new applications such as desktop analytics, robotic process automation, visual assistance, intelligent virtual assistance and more are eliminating the need to distinguish between the front and back office. Updating self-service solutions – There are many outdated interactive voice response (IVR) systems in the market.
CSM Magazine
JULY 28, 2022
Under such conditions, the use of outdated technologies will lead to an increase in disconnection between the employee and the knowledge he/she needs, and an increase in the duration of the training process. Working with large data sets (Big Data) is primarily used for HR analytics. Time Tracker.
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