CSM Magazine

MAY 5, 2020

Serving over 20,000 customers and transporting 7.6 million freight units a year, Stena Line is a real-world success story in how AI is revolutionising customer interactions and supporting ‘business as usual’ in a crisis. Bot Stina at Stena Line. million passengers, 1.7 million cars and 2.1

Transportation 52

Transportation Automotive Big data Interactive Voice Response 52

CSM Magazine

AUGUST 5, 2020

Here are 7 reasons why the latest conversational AI solutions can help innovate customer service functions in local government: 1. Once trained to respond to statements such as “my bin hasn’t been collected” they can then pull answers from a response store to smoothly and accurately provide fast customer service to similar statements.

Government 52

Government Automotive Chatbots Self service 52

CSM Magazine

FEBRUARY 27, 2020

The truth is AI is totally revolutionising our approach to data through its amazing ability to capture, process and analyse masses of unstructured data across the business. Now is the time to consider what AI can do for customer service in your organisation but stop before leaping in. Put data at the heart of AI design.

Automotive 59

Automotive Transportation Telecommunications Big data 59

CSM Magazine

FEBRUARY 9, 2021

Property companies will continue to focus on customer service as a differentiator. . takes a look at how to improve customer experience (CX) using conversational Artificial Intelligence (AI) and virtual assistants. . Abbie Heslop at EBI.AI For more information, please visit www.ebi.ai.

Self service 59

Self service Marketing Automotive Transportation 59

CSM Magazine

JUNE 17, 2020

It is changing the ways businesses interact with their customers by providing faster and better resolutions to customer queries using conversational AI technology. EBI was one of the first IBM Watson Ecosystems Partners and EBI.AI’s core platform was originally based on IBM Watson.

Automotive 52

Automotive Transportation Big data Chatbots 52

CSM Magazine

OCTOBER 6, 2020

To benefit from the delicate balance between AI and consumer trust it is necessary to create an effective data-driven strategy followed by a plan to use the latest conversational AI solutions for customer service. Follow this 3 step formula to ensure the right data and customer service offering to boost customer confidence: 1.

Automotive 52

Automotive Transportation Healthcare Big data 52

C3Centricity

SEPTEMBER 24, 2017

Amazon did not kill other retailers, bad customer service did. How many manufacturers will survive as the market for personalised road transport collapses? Machine learning adds further value by understanding the relationships between the data which may have previously gone unnoticed. They were: 1. Two-way video.

Technology 48

Technology Transportation Entertainment Customer centricity 48

Natalie Petouhof

FEBRUARY 22, 2016

Powerful data analytics. Although the Internet of Things (IoT) often refers to connected devices in a personal or industrial setting, it also has the potential to unlock vast opportunities in many cities today, from energy management in civic buildings to traffic monitoring to public services. Sensors everywhere.

Government 40

Government Wireless Analytics Transportation 40