The Northridge Group

MARCH 28, 2022

In our previous post , we discussed the importance of adopting a data-driven analytical approach to move the needle on patient/member experience, enabling higher CMS Stars Ratings and increased bonus payments for Medicare Advantage plan providers. A Success Story. A Three-Pronged Approach.

Healthcare 120

Healthcare Analytics Contact Center First call resolution 120

The Northridge Group

NOVEMBER 10, 2023

Patient acquisition has long been one of the greatest challenges facing hospitals and healthcare organizations. When patients have seemingly limitless options, it is difficult for healthcare organizations to differentiate themselves from the competition. The healthcare data analytics market has been growing at a 1 5.3%

Analytics 76

Analytics Healthcare Marketing Consulting 76

Outsource Consultants

DECEMBER 21, 2023

For instance, leading BPOs now employ advanced AI-driven analytics to personalize customer interactions, a concept barely conceivable three years ago. Leveraging Big Data for Proactive Service The use of Big Data in outsourced call centers is a recent, yet impactful, development.

Call Center 67

Call Center Virtual Agent outsourcing Upselling 67

DMG Consulting

AUGUST 31, 2018

These and many other technological and social innovations have been enabled by mega trends that include big data, analytics, mobility, increased server processing speeds (and decreased costs), the market influence of Millennials (the “smart-device” generation), the gig economy, and of course, the cloud.

Contact Center 91

Contact Center Virtual Agent Healthcare Analytics 91

Natalie Petouhof

JUNE 4, 2015

Herman says that the guiding priorities of Teradata are: Key Principle #1: Analytic ecosystem: Teradata, DB, UDA, Real-time, Fabric Architecture. Key Principle #2: Big Data Technologies: Aster, Hadoop, Big Data Apps, Apps Center, Open Source Contribution and leverage. Key Principle#3: Cloud for Analytics.

Big data 53

Big data Chief Customer Officer Analytics Consulting 53

Vcaretec

JUNE 6, 2022

When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there. Connect: @RoyAtkinson Chip Bell Bio: Customer Service Expert, Keynote Speaker, Business Consultant, Author of 'Sprinkles.' Writer/Analyst by trade.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

AWS Machine Learning

FEBRUARY 29, 2024

This data is information rich but can be vastly heterogenous. Proper handling of specialized terminology and concepts in different formats is essential to detect insights and ensure analytical integrity. AI/ML Solutions Architect in the Global Healthcare and Life Sciences team. Nihir Chadderwala is a Sr.

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APIs Healthcare Scripts Enterprise 113