article thumbnail

4 Customer Support Myths to Avoid

Return Customer

A customer would prefer to know their stage of complaint resolution than wait for the final resolution to magically show up. Maintain Customer Data and Run Analytics. Always Keep the Customer in the Loop. This follows the above principle. Brands should maintain customer data and analyze it with every interaction.

article thumbnail

Chatbot Marketing: 11 Actionable Use Cases (With Examples)

JivoChat

In fact, between 2018 and 2023, chatbots are expected to save companies in the retail, healthcare, and banking industries $11 billion. Customer complaints will happen at some point, and both rules-based chatbots and AI chatbots can be equipped to handle them. Source: Jenny. Track user interactions.