4 Customer Support Myths to Avoid

Joe Rawlinson

It originated to make production-intensive businesses pay closer attention to customer complaints and improve their products. This may be the case when customers contact brands with complaints. You can use Chatbots to address routine customer queries and complaints.

What Customer-Centric Companies Must Do To Become Customer-Obsessed

Beyond Philosophy

It’s notable that, at this more evolved and advanced stage of enterprise customer-centricity, complaints are thought of more in terms of a life cycle component, and recovery is more of a strategy than resolution: Customer Obsession. Michael Lowenstein, Ph.D., CMC, is Thought Leadership Principal for Beyond Philosophy.

The Contact Center Evolution: 5 Focus Areas to Move from Vanilla to Value

HGS

This decreases the burden on the manufacturing sites, reduces operational cost for the client, while driving faster complaint resolutions and higher customer satisfaction. The Contact Center Evolution: 5 Focus Areas to Move from Vanilla to Value. Posted by Matthew Vallance.