Guest Blog: 5 Ways To Leverage Technology For A Better Customer Experience


This allows support teams seamless access to customer information and complaints on the same platform. Brands like Starbucks use their parent Twitter account to address complaints and generally talk to customers. Amazon is using bots for quick queries and complaint resolution.

4 Customer Support Myths to Avoid

Return Customer

It originated to make production-intensive businesses pay closer attention to customer complaints and improve their products. This may be the case when customers contact brands with complaints. Maintain Customer Data and Run Analytics. No complaints = Happy customers.

9 Strategies to Strengthen a Contact Center of the Future

Dialer 360

Whereas, the medium may affect everything from customer satisfaction to average complaint resolution time. A lot for call center employee to keep track of and resolve customer complaints quickly. Leveraging Speech Analytics.