Talkdesk
SEPTEMBER 4, 2020
The reimagining of business places the customer at its forefront and affects every aspect of the banking industry — from human resources and security to sales and marketing. After COVID-19 hit, many business owners felt underserved by their banks and voiced their displeasure by moving their money elsewhere.
AWS Machine Learning
FEBRUARY 6, 2023
Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. The bank has invested in a digital transformation of its contact center to provide exceptional service to its clients.
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CSM Magazine
JUNE 14, 2022
Utilising more than 60 AWS services, the Calabrio ONE WFO suite brings the cloud advantages of performance, security, agility, scalability, reliability, and ease of use to organisations in South Africa from start-ups to enterprises & Business Process Outsourcers (BPOs). The race to accelerate South Africa’s cloud journey.
Global Speech Networks
JANUARY 11, 2022
Depending on the specific banking services in question, a customer’s retirement, life savings, homeownership or investments could be at stake. That’s why your contact centre must be equipped to address the increasing online demand of banking customers. Contact centres have a simple solution: Cloud Contact Centre Technology.
JustCall
MARCH 9, 2023
Some of its key features are: AI-based self-service Omnichannel and workforce engagement Collaboration tools Customer experience analytics Pros: The power of AI can be utilized to enhance service levels of various aspects of call centers, including training, analytics, fraud detection, agent assistance, etc.
Serenova
MARCH 10, 2020
Today’s merger of Serenova and Lifesize introduces an exciting new company combining the most innovative technologies in cloud contact center and video collaboration solutions. We believe integrating video into a cloud contact center solution is the first and best way to leverage this opportunity right now.
3CLogic
JULY 1, 2019
When a customer wants to check their bank balance or check to see if their flight is delayed, they should be able to self-serve with easily-accessible data. But what happens with a more complex bank account or flight issue? So you need to ask yourself regarding your DX initiatives, what’s best for the customer?
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