JustCall

MARCH 9, 2023

While your call agents strive for favorable first-call resolution metrics, your business should focus on providing them with the right customer contact center software that lets them do their job well. Let’s take a look at the top 10 inbound call center software that can help your business get all its metrics in the right place.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

Noble Systems

MARCH 19, 2021

While many large enterprises still use these on-premise systems, SMB call centers can now take advantage of today’s cloud call center software for small businesses. Cloud Contact Center for SMBs. Real-time Insights and Analytics. An All-in-One SMB Call Center Software Solution.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

NobelBiz

JULY 25, 2023

Interaction Analytics often termed the keystone of customer engagement strategies, provides businesses with a profound look into customer behaviors, preferences, and patterns when engaging with products or services. What is Interaction Analytics?

Analytics 98

Analytics Call Center Scripts Contact center software 98

VocalCom

JUNE 25, 2018

While this technology continues to evolve, many industries—from banking to travel to retail—are indeed offering faster, richer experiences due to chatbot implementation. For example, if a customer contacts his bank for support, a question about a recent check deposit may require a different agent than an order for a new checkbook.

Chatbots 48

Chatbots Customer Service Contact center software Self service 48

Cisco - Contact Center

DECEMBER 10, 2019

83% would avoid a company after a poor experience with an interactive voice response — Robin Gomez, Director, Data & Analytics, Radial. 76% view customer service as the true test of how much a company values them — Robin Gomez, Director, Data & Analytics, Radial. The Cisco Voice Portal (CVP) software release 12.5

Interactive Voice Response 85

Interactive Voice Response Call Center Contact Center Self service 85

VocalCom

APRIL 9, 2018

Use text analytics to offer superior service. When AI technology includes a text analytics tool, companies can understand which customer issues need to be addressed most urgently. Banks also offer virtual assistants to help customers keep track of their finances and even make investing decisions.

Customer Service 48

Customer Service Self service Contact center software Chatbots 48