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JustCall
APRIL 13, 2020
Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. We spoke to a few leaders and experts from across industries to understand what remote sales practices, and hacks they are using. Tips, Tricks, and Hacks for Remote Selling.
JivoChat
MARCH 20, 2022
B2C, B2B, SaaS (software as a service), physical products, services? Assess the risks and gains, and if you opt for dropshipping, choose carefully the companies you are going to partner with. . When you understand your potential customers, your marketing and sales strategies are much more likely to succeed.
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GetFeedback
JANUARY 6, 2020
In this article, I’ll take a deeper dive into personas and customer feedback as it relates to B2B and B2C journey maps. What is the difference between B2B and B2C? Let’s start with some basics about what it means to be a business-to-business (B2B) and business-to-consumer (B2C) company. . B2B companies sell to other companies.
Callminer
FEBRUARY 27, 2019
We gathered best practices from 25 industry experts on voice of the customer programs and here is their advice: 1. A business that is truly invested in a VoC program will listen to every customer, act on their responses, and analyze the data to improve processes. Assess the data under the lens of potential sales opportunities.
Netomi
JANUARY 5, 2022
Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs.
Pointillist
FEBRUARY 19, 2018
In this post, I will lay out why artificial intelligence is a game changer in CX, take a look under the hood at how AI is applied to CX, and explore use cases for how leading edge companies are already reaping benefits from AI applications in customer experience. Data unification is a must for any type of behavioral analytics.
ClearAction
OCTOBER 1, 2018
Similar findings are reported in studies by CMO Council, CustomerThink, Confirmit, West Monroe Partners, Leapfrog Marketing Institute, MarketingSherpa, Forbes Insights, and many others. Clearly, the CXM status quo is likely necessary but certainly insufficient. ” 5. . CXM Status Quo vs. CXM Flow.
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