Peter Lavers

SEPTEMBER 6, 2018

Peter has received numerous “top influencer” accolades in related subjects (analytics, digital, AI, etc.), This list features influencers who are contributing to the customer service industry in an outstanding way. and is an IBM Futurist and SAS Collaborator. He doesn’t just write and blog, though!

Customer Service 100

Customer Service Automotive B2C CRM 100

Peter Lavers

JULY 7, 2015

Not getting ‘too clever’ with analytics (c.f. Metro Bank “stupid bank rules”). Metro Bank “stupid bank rules”). Right amount of information and frameworks to use moving forwards” Leading Automotive, CX Manager. Enablers Layer. What ‘obsessing’ about the customer meant? Jeff Bezos). Execution Layer.

Customer centricity 150

Customer centricity Chief Customer Officer Banking Automotive 150

Global Response

FEBRUARY 13, 2022

At Global Response, we’re leaders in providing customer support for industries like healthcare , finance and banking that require high-quality security and privacy. Before selecting a BPO call center, make sure you understand what data, reporting and analytics they can provide to you to optimize growth and processes.

Call Center 62

Call Center outsourcing Business Process Outsourcing Telemarketing 62

ViiBE Blog

JULY 30, 2021

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. The most desired and beneficial features of successful contact centers are: interactive voice response customer experience recording advanced analytics and reporting embedded CRM API integrations. ViiBE Blog. What is a contact center? Natalia Barszcz.

Contact Center 52

Contact Center Automotive Transportation Analytics 52

Global Response

FEBRUARY 13, 2022

From digitally-powered technical solutions to brand specialists who will make sure your customers have a superior experience, advanced analytics and data to true omnichannel support, Global Response can help your business cut your costs, boost conversions, and power your growth. Reporting & Analytics. That’s also an option.

Call Center 62

Call Center Interactive Voice Response outsourcing Contact Center 62

AWS Machine Learning

NOVEMBER 30, 2023

The number of companies launching generative AI applications on AWS is substantial and building quickly, including adidas, Booking.com, Bridgewater Associates, Clariant, Cox Automotive, GoDaddy, and LexisNexis Legal & Professional, to name just a few. CRM or ERP applications), and write a few AWS Lambda functions to execute the APIs (e.g.,

APIs 126

APIs Enterprise Best practices Technology 126