Babelforce

MAY 19, 2022

The solution also uses API integration to allow its automated calling services to communicate with your CRM. Some of their best features include: Gamification features to encourage agent productivity Predictive and progressive dialing Web callback Virtual assistants. babelforce comes into its own with its automated calling services.

Gamification 52

Gamification Interactive Voice Response Call Center Self service 52

DMG Consulting

MARCH 31, 2019

Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. DMG Consulting LLC is a vendor-independent advisory and consulting firm specializing in contact centers, back-office and real-time analytics. When: Today, 4 December 2018.

Consulting 48

Consulting Consulting Contact Center Marketing 48

Balto

NOVEMBER 2, 2023

AI-powered QA and conversation analytics solutions have made it possible for contact centers to automate data collection and analysis with real-time insightful reports and forecasts. In addition to operational data, predictive analytics also acquire valuable customer information such as demographics, lifestyle, and interests.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

JustCall

APRIL 24, 2023

Generally, these applications should be able to integrate with the following platforms: CRM Data analytics, etc. Advanced analytics The data visualization and analytics feature make it easy to present your team’s results and make real-time decisions.

voip 52

voip CRM Enterprise Call Center 52

Nicereply

JANUARY 18, 2023

Why you should use help desk software Help desk software typically comes with a set of helpful features (like ticket automation, SLA management, analytics and reporting, self-service capabilities, etc.) that make things easier for both – support agents and customers. Early-stage startups can get Zendesk free for 6 months.

Self service 52

Self service Analytics Enterprise APIs 52

JustCall

APRIL 5, 2023

Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. 8×8 provides solutions for VoIP calls, video conferencing, APIs for SMS and chat, and so on, and also integrates with third-party solutions like Microsoft Teams, Salesforce, Google Workspace, and Freshdesk.

voip 52

voip Interactive Voice Response APIs Contact Center 52

aircall

APRIL 16, 2021

Big data analytics. Flexibility – SaaS uses an open API (application programming interface) technology. An open API (also called public API) makes it possible for software developers to integrate software applications so they work together seamlessly. It doesn’t discriminate! Email platforms. Disaster recovery.

SaaS 62

SaaS Sales Coaching APIs 62