Tenfold - Contact Center Blog

DECEMBER 28, 2017

Because all calls are screened quickly, trends–both negative and positive–can be discovered quickly and adjustments can be made in an efficient manner. AI tools like speech analysis and chat bots can assist the customer improving productivity in call centers. Call logs are automatically entered into the CRM itself.

call center workforce 54

call center workforce Call Center Technology Management 54

JustCall

APRIL 12, 2023

JustCall While both Gong and JustCall offer features like AI-based call scoring, automated call scoring, and competitor intelligence, the latter offers additional features unavailable in Gong software. They include live agent assistance, script compliance alert, moment analysis, data migration support, and 24/7 live chat.

Sales 52

Sales Coaching CRM Contact center software 52

JustCall

DECEMBER 23, 2022

Call Park: If your company manages a large volume of inbound calls, this feature enables receptionists to “park” a call on an open line till the time an agent can attend to it. Other useful features include: Ring groups, hold music, transfer music, extension dialing, voicemail , call transfer, and call logs.

voip 52

voip APIs CRM Enterprise 52

aircall

DECEMBER 6, 2016

Virtual phone systems offer real-time monitoring and call recording in a much more accessible way. Data analysis is no longer reserved for large firms with dedicated departments. Even without expertise in data analysis, you can benefit from the monitoring software included with many virtual business phone services.

voip 48

voip Consulting Consulting Call Logging 48

JustCall

MARCH 29, 2022

But, tracking its effectiveness requires a thorough analysis of call center metrics. Agents’ daily call activities form an inevitable part of assessing their overall performance. Measuring call volumes and missed calls, as well as the duration of each call, gives you a good picture of your performance.

Sales 52

Sales Interactive Voice Response Contact center software CRM 52

AWS Machine Learning

DECEMBER 21, 2023

Keeping up with this volume while giving customers immediate answers is challenging without time to research between calls. Typically, call scripts guide agents through calls and outline addressing issues. To use Amazon Bedrock, make sure you are using SageMaker Canvas in the Region where Amazon Bedrock is supported.

Contact Center 88

Contact Center Scripts Interactive Voice Response contact center solutions 88

JustCall

APRIL 13, 2023

Perform a needs analysis first. Real-time conversational insights allow agents to course correctly during live calls. Cons Great connection and next to zero dropped calls. The price doesn’t only reflect how equipped a solution is but also the quality of output and utility it aims to provide the business. Outreach Clari 1.

Coaching 10

Coaching CRM Sales Analytics 10

JustCall

FEBRUARY 13, 2023

An in-house sales center also allows you to modify your sales strategy based on real-time analysis from customer interaction. A key benefit of call centers is allowing businesses to expand their reach. You can allot call disposition codes based on the call outcomes and then trigger SMS campaigns.

Sales 52

Sales Call Center Interactive Voice Response CRM 52