NobelBiz

FEBRUARY 14, 2023

Measure current dead airtime: To reduce dead air time effectively, you first need to know how much disquiet time is occurring in your current interactions.Through call recording and analysis tools. Use call recording and analysis tools to obtain data on disquiet time.

Contact Center 52

Contact Center Call flow Scripts Interactive Voice Response 52

Hodusoft

JULY 19, 2023

Call Scripts and Knowledge Base : The Software includes a call script tool and knowledge base that provide access to pre-defined scripts, FAQs, and information archives to help agents respond to customer inquiries accurately and consistently.

call center software 98

call center software Call Center Interactive Voice Response Average Handle Time 98

SharpenCX

JUNE 28, 2023

In addition to answering these questions, complete a SWOT analysis to determine where you stand. Your call center reps will only be as good as the tools you equip them with. Sometimes it’s as simple as providing call flows and scripts to guide calls in various scenarios. Set clear expectations for agents.

Call Center 67

Call Center Metrics call center software Contact Center 67

DMG Consulting

OCTOBER 6, 2023

Some of the more common applications for generative AI are: Self-service solutions – utilized in intelligent virtual agents (IVAs) and bots for system testing, identifying and building intents, composing conversation responses, sentiment detection, and more Omnichannel routing – enable behavioral, preference, data-driven, and propensity-based routing (..)

Contact Center 59

Contact Center Call flow Enterprise Virtual Agent 59

Vistio

MAY 4, 2022

Vistio provides on-screen guidance for agents to interact with customers, providing next step options, scripting, and pulling data from different systems to inform them of critical customer information. Vistio is implemented in the client’s environment using low-code development and requiring minimal IT intrusion.

Average Handle Time 52

Average Handle Time Call flow Employee engagement Contact Center 52

Monet Software

AUGUST 27, 2020

YOY Trend Analysis. For example, quality can be especially challenging to maintain during the holiday rush, when many SMB call centers have recently staffed up and high contact volumes make upskilling and other quality-improvement measures difficult to fit in. Outlier Identification. When you get new toys, it’s easy to go overboard.

Quality management 62

Quality management Call Center Management Call flow 62

JustCall

APRIL 12, 2023

No native conversation intelligence features Customization is available with customized working hours, phone numbers, outbound caller IDs, call greetings, and more Customization is available for a few features Real-time call transcriptions and prompts to help agents navigate calls effectively.

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52