JustCall

AUGUST 8, 2023

Contact centers are a great example of how technology can be used to make jobs more efficient. Previously, contact center agents had to physically dial multiple numbers every day. But now, they can easily find customer details on a Customer Relationship Management (CRM) system and call them with a click.

Contact Center 52

Contact Center Interactive Voice Response Customer Service Virtual Agent 52

JustCall

OCTOBER 19, 2023

They provide a great opportunity to cross-sell and upsell as well. Performance Analysis Challenges It is a laborious task to collect data for analysis from multiple sources. Seizing Opportunities After a call ends, agents can tag it with “upsell” or “cross-sell” keywords.

Call Center 52

Call Center Upselling CRM Best practices 52

NobelBiz

MAY 25, 2023

Are you looking to optimize your call center’s efficiency and streamline your business’s data management process? If so, it’s crucial to find the right call center software vendor that integrates with a customer data platform (CDP). Call Center Software Vendors and CDP Integration.

call center software 98

call center software Call Center APIs Contact Center 98

Inbenta

MAY 16, 2022

Unlike traditional IVRs, AI chatbots can carry out sentiment analysis. Sentiment analysis is designed to detect the mood and tone of a conversation. AI chatbots are often used in tandem with a CRM system. CRMs are repositories of customer data. Enter the AI chatbot. AI chatbots are better than IVRs.

Chatbots 52

Chatbots Interactive Voice Response Telecommunications Self service 52

Fonolo

FEBRUARY 2, 2023

Automated agent guidance With AI and natural language processing (NLP), call center automation can support your agents during customer interactions. Using features like sentiment analysis, these tools can make suggestions in real time to your agents so they can provide the best help possible to your callers.

Call Center 140

Call Center Interactive Voice Response First call resolution Self service 140

JustCall

FEBRUARY 11, 2022

Upselling, and cross selling products and sellers. Proficiency in using CRM software and MS Office. Remote sales tools such as virtual call centers , sales call center software , CRM software, and email software are important in a virtual environment. Sales Manager.

Sales 52

Sales B2C call center software B2B 52

aircall

FEBRUARY 17, 2021

Competitive analysis . Develop a list of tools you need, including call center software, CRM, and other software integrations. . Detail the post-sales process, including follow-ups and plans for upselling, cross-selling, and generating referrals. Metrics and KPIs. Buyer personas. Sales processes.

Sales 62

Sales call center software Best practices Call Center 62