Airlines Customer Service Multichannel Surveys 
SharpenCX
JANUARY 15, 2020
What about the examples of good customer service and the success stories of leaders and employees who ban together to deliver outstanding experiences? They’re the ones who hold leading spots on top satisfaction lists and who have a following of raving customer advocates. First up: Alaska Airlines.
VocalCom
APRIL 16, 2018
When measuring customer experience, your company likely includes surveys in your approach. While this practice remains a viable method for gaining feedback, how your company sends these surveys is critical to getting responses. For maximum engagement, your brand must modernize survey practices in a way that appeals to customers.
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Eptica
APRIL 18, 2018
Author: Pauline Ashenden Not only are holidaymakers now booking their travel and accommodation online, but the web has also paved the way for new business models, with more people going direct to hotels and airlines rather than booking complete packages from traditional travel agents.
Eptica
OCTOBER 30, 2015
Author: Pauline Ashenden While all industries need to ensure they are delivering an excellent customer experience, some seem to be intrinsically better at it than others. This concept is backed up by recent research carried out by service design consultancy Engine. Share this page on: Tweet.
CSM Magazine
APRIL 26, 2018
Every business knows this and yet somehow for many, delivering good customer service still seems to be rather low on their list of priorities. In fact, a huge 81% of people say they have left a company after experiencing poor customer service. The benefits of offering this level of service are clear.
Eptica
MAY 29, 2019
In comparison, banks and airlines were both voted as most trusted by 3% of those surveyed. Retailers are not enabling multichannel conversations Performance varies considerably between channels, with a definite bias towards the web. However, the overall positive picture masks many problems. Share this page on: Tweet.
VocalCom
OCTOBER 22, 2018
For example, retail brands may send information about holiday sales events and offer special services such as gift wrapping. Airlines might send information about upcoming flights and offer early check-in. By anticipating your customers’ needs, you can ensure that they never miss an important deadline or event.
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