Netomi
DECEMBER 7, 2022
I’ve never flown with Frontier Airlines, but I know people who have. Passengers are directed to the airline’s app to help resolve the requests and issues, yet the app is not working on your phone. As the world barrels towards digital-first, Frontier Airlines announced its decision to drop its customer service line. Imagine this.
SharpenCX
JANUARY 15, 2020
First up: Alaska Airlines. Alaska Airlines has been steadily climbing on the ACSI Index since 2015. And last year, they were the only airline to push past the 70 th percentile, reaching 80% satisfaction and nabbing the number one Customer Satisfaction score in the industry. There’s a lot to love about Alaska Airlines.
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Fonolo
NOVEMBER 28, 2019
Airline services have been scrambling to improve their customer service strategies and initiatives, making key investments to elevate the overall customer experience. in an effort to shave time from its customer service call volumes. According to Gladly, they’re saving between 30 seconds to five minutes on calls.
NobelBiz
FEBRUARY 10, 2023
That’s what I talked about during my brief appearance on the wonderful Nancy Munro’s podcast “Contact Center Insights.” Here are a few key points that drove the discussion: Nancy : Basically, you’ve built a system that’s a completely cloud-based call center, phone system – everything that can help with business redundancy and all that.
C Space
JULY 2, 2020
United Airlines has announced that it would add nearly 25,000 flights in August, tripling the size of its schedule and flying roughly 40% of its fleet capacity when compared to August of 2019. American Airlines has announced the addition of nearly 1,300 new daily flights in July, up to nearly 3,500 flights from 2,100.
VocalCom
FEBRUARY 27, 2018
Many industries are using chatbots in this capacity with great success—notably, the airline and banking sectors. United Airlines uses a chatbot called AutoPilot to help customers with all their flight information needs, while Bank of America’s “Erica” chatbot helps customers with nearly every aspect of account management.
COPC
APRIL 14, 2016
Founded in 1985, the International Association of Reservation Executives (IARE) welcomes all companies who operate and support contact centers in the travel industry including airlines, cruise, rental car, bus and resorts. will return to exhibit at Call Center Week. is a sponsor of IARE. June 27: Las Vegas, NV.
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