airlines-digital-customer-service-research-revealed 
CSM Magazine
OCTOBER 5, 2018
Recent research by YouGov for Pegasystems reveals some interesting insight into how businesses can drive consumer satisfaction through customer service. Some of the key findings are: Airlines’ digital service apps are popular. rank it as the most helpful service (91 percent). luggage is.
ShepHyken
FEBRUARY 26, 2018
Each week I read a number of customer service and customer experience articles from various resources. Can awful airline customer service be overridden with AI and analytics? This article by Scott Kendrick of Callminer is about how the airlines are using (or should be using) AI to support their customers.
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CSM Magazine
DECEMBER 14, 2022
Frontier’s decision to go fully digital and drop its customer service phone lines may, on the face of it, seem like a company moving with the times. Being responsive to these expectations should not involve reducing the number of communication channels offered to customers.
Lumoa
JUNE 14, 2023
You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Does it spell doom for your business? Think about it.
CSM Magazine
OCTOBER 18, 2023
The casino industry has always been at the forefront of delivering exceptional customer service. With the proliferation of casino sites on the internet today, the competition has intensified, making customer service a pivotal differentiator.
C Space
JULY 2, 2020
United Airlines has announced that it would add nearly 25,000 flights in August, tripling the size of its schedule and flying roughly 40% of its fleet capacity when compared to August of 2019. American Airlines has announced the addition of nearly 1,300 new daily flights in July, up to nearly 3,500 flights from 2,100.
Calabrio
OCTOBER 19, 2022
Our annual Calabrio Customer Connect (C3) event has wrapped, and we are still feeling the buzz of excitement. For us, C3 is not only a time to share our vision for the future, but to hear the business challenges our customers are trying to solve and which best practices they are using to get the insights they need.
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