TechSee

APRIL 16, 2019

What Matters Most to Contact Center Managers. Contact center managers need clear strategies to create efficient, productive and effective teams. After all, happy agents mean happy customers. Improving Contact Center Culture. Interestingly, the opposite is also true. Proactivity is Key.

Call Center 126

Call Center Contact Center Agent Empowerment Coaching 126

Contact Center Pipeline

OCTOBER 17, 2017

Employee engagement is more than just a buzzword. Engaged employees are more enthusiastic about their contribution to the business and, ultimately, increase the level and consistency of service provided to their clients. Successful customer service organizations create a culture that encourages it.

Employee engagement 127

Employee engagement Agent Empowerment Customer Service Multichannel 127

JustCall

MARCH 9, 2023

RingCentral RingCentral RingCentral is one of the best contact center software if you wish to inculcate best practices of contact center management. Contact Center Best Practices Contact center quality management software can only provide you with the toolkit you need to function well. It always keeps changing because of updates.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

SharpenCX

OCTOBER 8, 2019

It lives in how you use your insights to fuel positive changes that improve your customer and agent experience. Your data is a powerhouse of information that lets you spot operational inefficiencies, agent empowerment issues, or inaccuracies that make your customer interactions difficult. Employee Engagement.

Coaching 59

Coaching Average Handle Time Metrics Customer Experience 59

SharpenCX

OCTOBER 8, 2019

It lives in how you use your insights to fuel positive changes that improve your customer and agent experience. Your data is a powerhouse of information that lets you spot operational inefficiencies, agent empowerment issues, or inaccuracies that make your customer interactions difficult. Employee Engagement.

Coaching 52

Coaching Average Handle Time Metrics Customer Experience 52

teleopti

DECEMBER 2, 2019

Workforce Management is so much more than smarter scheduling and forecasting. With an open mind and the right partner by your side, it can unlock the secret to effective employee and customer engagement. Nick Smith shares 5 ways to become a WFM guru. .

Coaching 68

Coaching Employee engagement Consulting Consulting 68

SharpenCX

JULY 14, 2020

How frustrating to pour time and energy into your agents and be unable to retain them because of the toll of stress. As a manager, you can provide training to support and coach agents through those abusive online experiences. Let’s dig into some practical ways you can support your agents and combat abuse in your contact center.

Agent Empowerment 128

Agent Empowerment Call Center Contact Center Morale 128

NobelBiz

FEBRUARY 9, 2023

Going into 2021, we can foresee a few things that will remain in plain focus: a seamless customer journey, personalized customer experiences, relationship and agent empowerment. Technology plays a key part in adopting strategies for employee engagement and a seamless employee – agent experience.

Call Center 52

Call Center Gamification Agent Empowerment Contact Center 52

teleopti

SEPTEMBER 18, 2019

Nick Smith at Teleopti shows how to gain control by applying workforce management (WFM) principles to influence company culture and protect corporate reputation. How do they galvanize customer service teams to manage social media interactions positively and in real-time? Download White Paper.

Management 57

Management Customer advocacy Employee engagement Self service 57

TechSee

MARCH 7, 2019

With this in mind, Gartner’s “ How CEC Agents Could Benefit From Having a Digital Buddy ,” recommends that contact centers invest in technology strategies that not only drive operational performance, but that boost agent engagement and satisfaction. Today’s limited Virtual Employee Assistants. Episode management.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

teleopti

OCTOBER 3, 2019

Here, he explores how self-scheduling technology is raising the bar for employee autonomy, ushering in a new era of contact center freedom. For many years, contact center leaders have viewed automated Workforce Management (WFM) as their savior, eliminating many hours of time-consuming manual entry to balance their resources effectively.

Self service 59

Self service Contact Center Gamification Service level 59

Calabrio

OCTOBER 15, 2019

We’re all about our customers, and we judge ourselves by our ability to add tangible business value to their contact centers around the world, from easily managing soaring inbound volumes across multiple communication channels to leveraging new levels of customer experience intelligence to drive deeper engagement with customers.

Agent Empowerment 16

Agent Empowerment Technical Support Analytics Gamification 16