JustCall
APRIL 15, 2024
As a sales or customer support manager, you’ve likely noticed some agents seem disengaged, burned out, or stressed. Call center agent burnout is a real problem, and the job demands can take a toll on even the most resilient employees. Burnout disturbs the agent’s focus and motivation.
Mindtouch
MAY 31, 2018
And you might be surprised to find that the obstacles causing high agent onboarding time are making things difficult on customers, too. The best product documentation, help content , and knowledge base articles in the world are useless if support agents can’t find them (or aren’t using them). Access to knowledge.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Playvox
OCTOBER 19, 2021
Managers who want to meet customer demands will typically ask their agents to work more hours. Increased agent burnout. Working extra overtime hours and handling back-to-back interactions all day long can quickly lead to agent burnout, especially if customers are frustrated about long wait times and take it out on agents.
JustCall
DECEMBER 1, 2022
Through video communication, phone calls, and sharing of documents, it is possible to contact and motivate all members of your team when necessary. This is also an opportunity to dig deeper into the agent’s tasks and make sure they are realistic. Prevent Agent Burnout. can lead to stress and burnout.
Advertisement
What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
aircall
DECEMBER 28, 2020
Automatic ticketing is one of the tools that will help you document your team’s actions and hold the right team members accountable. . Support agent burnout. It also helps to give team members a small amount of online time for socialization and team building. . 5) Ownership. Abandoned calls. Missed sales. Increased turnover.
JustCall
NOVEMBER 22, 2023
Many growing businesses are struggling with this very hidden blocker that’s making it hard for their agents to work efficiently. It’s called the “agent tech stack mess”. The agent tech stack mess primarily breeds agent burnout. This way, even lean teams can handle a large volume of customer queries.
Advertisement
A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
Expert insights. Personalized for you.
52 
Let's personalize your content