JustCall

APRIL 15, 2024

As a sales or customer support manager, you’ve likely noticed some agents seem disengaged, burned out, or stressed. Call center agent burnout is a real problem, and the job demands can take a toll on even the most resilient employees. Burnout disturbs the agent’s focus and motivation.

Call Center 52

Call Center Agent burnout Scripts Metrics 52

CSM Magazine

JANUARY 25, 2023

Magnus Geverts shares his top tips for beating agent burnout—and the competition—in 2023. Great news for businesses that rely on the festive season to tide them over during the leaner months but extremely stressful for agents in contact centres.

Agent burnout 52

Agent burnout Analytics Gamification Coaching 52

Skybridge

JUNE 10, 2020

Keep Building Skills with Training, Practice, and Coaching. Now more than ever, your agents need reassurance that they have the ability to learn and do the skills necessary to succeed. That means they need to know they’ll have access to the training, coaching, and feedback required to build and polish those skills.

Agent burnout 52

Agent burnout Call Center At home agents Coaching 52

JustCall

MAY 23, 2023

This insightful session will shed light on the distinctions between conversational AI and AI-powered conversational intelligence, as well as uncover the transformative impact these technologies will play in empowering the sales, support, and customer service teams of tomorrow.

Customer Experience 52

Customer Experience Agent burnout SaaS Contact Center 52

SharpenCX

MAY 6, 2020

Coaching your agents improves the quality of service they provide. When you manage your team by coaching them, you’re showing agents that you’ll listen to them. And when an agent is listened to, they feel valued and empowered. Coaching your agents lowers the risk for burnout.

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Contact Center Call Center Coaching Agent burnout 76

NobelBiz

MARCH 6, 2023

This type of campaign generates leads or closes sales with potential customers. Am I trying to generate leads, close sales, or conduct surveys? How many leads, sales, or completed surveys do I want to achieve? Are there any trends or patterns in my sales data or market research that can help me identify my target audience?

Abandon Call 52

Abandon Call Contact Center Agent burnout Abandon rate 52

Balto

FEBRUARY 6, 2023

It’s constant practice and instant feedback as you work on your social skills.” – Lior Torenberg, Head of the Conversation Excellence Lab Let’s also bust the myths around introverts and sales. Does productivity increase when agents receive higher sales commissions or other performance bonuses? Does attrition decrease?

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Contact Center Coaching Surveys Scripts 52