SharpenCX

MAY 6, 2020

Coaching your agents improves the quality of service they provide. When you manage your team by coaching them, you’re showing agents that you’ll listen to them. And when an agent is listened to, they feel valued and empowered. Coaching your agents lowers the risk for burnout.

Contact Center 76

Contact Center Call Center Coaching Agent burnout 76

NobelBiz

MARCH 6, 2023

This information is useful in identifying areas for improvement and optimizing call center operations. This type of campaign generates leads or closes sales with potential customers. Am I trying to generate leads, close sales, or conduct surveys? How many leads, sales, or completed surveys do I want to achieve?

Abandon Call 52

Abandon Call Contact Center Agent burnout Abandon rate 52

JustCall

NOVEMBER 22, 2023

Many growing businesses are struggling with this very hidden blocker that’s making it hard for their agents to work efficiently. It’s called the “agent tech stack mess”. The agent tech stack mess primarily breeds agent burnout. However, they don’t need more tools instead better coaching.

Agent burnout 52

Agent burnout Upselling Coaching Contact center software 52

Balto

NOVEMBER 2, 2023

Technology plays a key role here – by integrating different solutions, contact centers can seamlessly handle multichannel interactions, as well as collect and analyze data efficiently, all while ensuring that their agents’ efforts are directed efficiently while technology automates redundant tasks for them.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52