Balto

NOVEMBER 2, 2023

Modern enterprise contact center solutions utilize Artificial Intelligence (AI) and Machine Learning (ML) to identify customer pain points, the causes of low scores, and why your customers aren’t satisfied with their experience with your company.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

CSM Magazine

OCTOBER 4, 2022

These solutions boost agent effectiveness and engagement, while improving customer satisfaction and lowering costs, by using Qualtrics’ industry-leading natural language understanding and machine learning capabilities to identify sentiment, reasons for calls, common issue resolutions, compliance risks, and more. Real-Time Agent Assist.

contact center solutions 52

contact center solutions Contact Center Agent burnout Agent Empowerment 52

JustCall

MAY 23, 2023

JustCall is at the forefront of contact center innovation. If you’re seeking to optimize operations and enhance customer interactions, you won’t want to miss the opportunity to explore our transformative contact center solutions at CCW Vegas. Meet our team of experts at booth no.

Customer Experience 52

Customer Experience Agent burnout SaaS Contact Center 52

JustCall

MARCH 7, 2023

Six crucial components work in complex tandem at a contact center to manage customer communications in three simple steps. Follow-Ups Superstar call agents make it a point to follow up with the customers they interact with to ensure that the solution delivered worked for them.

Contact Center 52

Contact Center Multichannel Contact center software contact center solutions 52

Playvox

APRIL 4, 2023

Gartner also predicted that by 2024, this emotional effort will be the top reason customer service reps leave the service center. You can then use this data to train agents to identify a lonely customer and handle them accordingly.

Contact Center 78

Contact Center Agent burnout Morale Coaching 78

Playvox

APRIL 6, 2023

If too many people are scheduled, you’ll see downtime between interactions, lower occupancy rates, and lower employee productivity for the agents. If not enough people are scheduled, you will often see agent burnout due to minimal breaks between interactions, a higher-than-ideal occupancy rate, and higher overtime costs.

Management 54

Management Contact Center Best practices Agent burnout 54

Playvox

MAY 25, 2023

An AI-driven workforce management solution does the heavy lifting to automate forecasting and many of the other repetitive and time-consuming manual tasks in contact center workforce management. This lets workforce managers focus instead on the analysis of data and insights to feed the continuous improvement cycle.

Contact Center 55

Contact Center Workload forecasts Agent burnout Customer retention 55