Expivia

APRIL 29, 2021

Use these tips and advice to create your own virtual call center right in your home. What Is a Virtual Call Center? In simple terms, a virtual call center is a contact center that isn’t tied to a single location. The agents of a virtual call center can be anywhere in the world.

Call Center 52

Call Center virtual call center call center software Contact Center 52

Hodusoft

MAY 10, 2023

In today’s business landscape, call centers serve as the primary channel for communication with customers, providing them with product and service information and support. The growth rate of call centers can vary depending on several factors, including industry demand, technological advancements, and outsourcing trends.

Call Center 100

Call Center Abandon Call Interactive Voice Response call center software 100

Callminer

AUGUST 6, 2019

Predictive Dialer: An automated calling system, typically used for sales. Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. Annette Gannon, 7 Tips to Grow Your Business with Virtual Call Center Software , Blitz.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

NobelBiz

JUNE 1, 2021

Companies came in the early 2000s and defied the trend by offering cloud-based outsourced solutions. The fundamental benefit of a CCaaS system is that it allows you to keep using classic contact center operations (call routing, call recording, message, etc…) while adding numerous novel possibilities.

voip 52

voip call center software Contact Center Call Center 52

JustCall

MARCH 21, 2022

In a bid to cut back on their costs, many companies are now looking to outsource their call operations. In fact, according to the 2020 global outsourcing survey report by Deloitte, cost reduction has emerged as the biggest priority for many players, which is expected to remain a key trend in the industry in the following years.

Call Center 52

Call Center Sales Interactive Voice Response Contact center software 52

aircall

OCTOBER 7, 2016

Working in a call center means being the first point of contact for a customer getting in touch with a company. As customers in every industry become more tech-savvy, the call center model has been evolving. They must impose a great-deal of discipline and self-accountability, and in a sense be their own managers.

Call Center 48

Call Center First call resolution call center software Telemarketing 48

Hodusoft

JUNE 7, 2024

To define a call/contact center manager in a more fun and engaging way, let’s cite an example from popular culture. If you have watched the 2006 Hollywood movie (or its 2010 adaptation) ‘Outsourced’ then Todd Anderson (or Todd Dempsy, in the series) is the closest and the best example of a call center manager.

Best practices 52

Best practices Call Center Omni-channel support Management 52

Hodusoft

AUGUST 2, 2023

The longer are the calls, the more time and resources they consume. Contact centers can reduce their call duration by leveraging automated systems and agent training. In some cases, cost per call can account for almost 50 percent of the total cost of fulfilling an order.

Contact Center 52

Contact Center Metrics Contact center software Interactive Voice Response 52