aircall

OCTOBER 25, 2018

Alex has a professional background in creating and leveraging targeted sales enablement content to produce qualified leads and increase sales efficiency. The growing buzz around sales enablement. Up until a few years ago, sales enablement was not a function that warranted any serious attention.

Sales 75

Sales B2B Outbound sales SaaS 75

ChurnZero

APRIL 15, 2022

SalesIntel is a leading sales intelligence platform and B2B contact data provider. Many SaaS businesses use a pricing model based on license count. Create a license utilization segment for active (paid and/or freemium) accounts with 100% or more utilization in the last 90 days. Set up a play for the segment. over their standard.

Accountability 98

Accountability SaaS Upselling Metrics 98

CustomerSuccessBox

FEBRUARY 23, 2022

You’ve made the decision to start a Customer Success department at your B2B SaaS company. A customer success plan is a road map that your customer success team will follow to meet specific objectives. on a Monday. Sales, marketing, product, support, and, of course, customer success will all be part of the ecosystem.

Journey mapping 52

Journey mapping SaaS Upselling Accountability 52

Nicereply

NOVEMBER 30, 2021

Even if one specific customer isn’t worth trying to win back, these surveys can still give you valuable insights into where your business, product, or service failed to meet customer expectations and how you can possibly retain other customers. Integrate LiveAgent with Nicereply and measure customer satisfaction from a single dashboard.

Surveys 104

Surveys B2C Benchmark Accountability 104

Amity

SEPTEMBER 17, 2015

#CustomerSuccess #SystemOfRecord verifies contributions to #SaaS bottom line. It’s Monday morning. You’re headed to the monthly exec meeting. Sales has Salesforce. Accounting has Quickbooks. How about sales? Click To Tweet. As the director of customer success, what will you report? First, a definition.

Upselling 72

Upselling SaaS Metrics Sales 72

Amity

DECEMBER 14, 2016

In the always-on world of SaaS, the role of customer success varies across companies and industries. Others manage subscriptions, software usage, renewals, upsells and other parts of the sales process. If these first two items are going well, my other responsibilities, which include renewals and account growth, are much easier!

Management 84

Management Finance Enterprise Accountability 84

CSM Practice

APRIL 13, 2021

CSMs are becoming an integral part of the extraordinary client experience. CSMs are becoming an integral part of the extraordinary client experience. Customer success managers often encounter obstacles and pressure in retaining and keeping numerous accounts. What is a Customer Success Manager. Challenges.

Management 52

Management Customer retention Upselling Accountability 52