Accountability Customer Service Entertainment Wait times 
CSM Magazine
JANUARY 29, 2024
Banks, e-commerce, online casinos, and many other types of businesses require customer service. Every reputable company ensures that its customers can contact them in case they have any questions or experience any problems. Efficient customer support management is a way for a business to develop and flourish.
Horizon CX
APRIL 3, 2023
You know you’re in for a lame and frustrating customer service experience when the recorded voice says to you, “Please listen carefully as many of our options have changed.” How often have you heard that phrase from the same business you happen to call many times over? Do prepare callers while they wait on hold.
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aircall
NOVEMBER 2, 2017
Shifting the criteria to solely account for scenarios an agent can control will not only make your numbers look better, it will give you a more relevant metric to base management decisions around. That way, you’ll at least know you exhausted every available resource when trying to keep queue times down and keep callers on the phone.
Callminer
AUGUST 1, 2017
If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people. Average handling times (AHT) increase. Customer service diminishes. “One of the most important aspects of a call center is that phone traffic flows correctly…”. Alex Tebbs.
aircall
NOVEMBER 2, 2017
Shifting the criteria to solely account for scenarios an agent can control will not only make your numbers look better, it will give you a more relevant metric to base management decisions around. That way, you’ll at least know you exhausted every available resource when trying to keep queue times down and keep callers on the phone.
Netomi
JANUARY 5, 2022
Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Top 51 Customer Service Leaders and CX Influencers (Editor’s Choice): Adam Toporek.
Teresa Allen
JUNE 1, 2017
Customer service failures have captured the headlines in 2017. As such, companies are becoming ever more aware of how their brand reputation is linked to individual customer service encounters! As a consumer, how can you take advantage of this customer focus? Now here is the truth of customer service today.
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