The Customer Service Experience Doesn’t Begin with the Greeting
ShepHyken
DECEMBER 23, 2020
In the world of show business and live entertainment, every act has an “opening.”. You call the customer service hotline. A pleasant customer support agent picks up the phone and enthusiastically greets you, ready to help resolve your problem or answer your question. It’s the same in business. Now, how long is “shortly?”
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