ijgolding

DECEMBER 2, 2015

Almighty is a digital advertising agency that specializes in customer engagement campaigns for brands such as New Balance, L.L. The paper foundation is based on interviews with 500+ stakeholders from a range of enterprise organizations. We surveyed more than 500 stakeholders at another 188 companies. Bean and OxFam.

Customer centricity 48

Customer centricity Enterprise Advertising Consulting 48

Totango

AUGUST 23, 2022

Providing tutorial tips to answer customer questions and encourage greater product adoption. Delivering customer support. Resolving customer escalations or problems. Administering customer satisfaction surveys. Reminding customers to renew subscriptions. White papers. Customer support events.

B2B 116

B2B Journey mapping SaaS Engineering 116

Comm100

JANUARY 21, 2020

Many companies are helping B2B customers move toward digitalization by offering incentives for digital interactions and online purchases. Mobile vs desktop retention. This post is the second of two that are based on our Omnichannel white paper. Free Download: Customer Engagement 2020 White Paper.

B2C 40

B2C B2B Benchmark Best practices 40

Comm100

JANUARY 21, 2020

Many companies are helping B2B customers move toward digitalization by offering incentives for digital interactions and online purchases. Mobile vs desktop retention. This post is the second of two that are based on our Omnichannel white paper. Remember: Create incentives for B2B online interaction.

B2C 83

B2C B2B Benchmark Best practices 83

Callminer

SEPTEMBER 14, 2020

Learn more about how speech analytics can benefit your call center operation by downloading our white paper, 10 Ways Speech Analytics Empowers the Entire Enterprise. Customer retention is vital, and poor call centers do not retain customers. This data covers the following main aspects: Ease of use. “The

Call Center 182

Call Center Analytics First call resolution Metrics 182

Nicereply

FEBRUARY 21, 2019

Surveys and Feedback. This way, companies aim to derive feedback from their consumers and better understand customer experience. However, surveys don’t reflect real-time information because it takes time to compose them, send to consumers and process the feedback. From Real-time Surveys to Real-time Actions. How to do it?

Marketing 45

Marketing Customer Experience Surveys Feedback 45

JivoChat

AUGUST 9, 2021

survey, 60% of customers say experience is more important to them now than it was pre-COVID. Personalized customer service improves customer retention. You’ll also want to gather feedback directly via surveys and interviews. AND— it connected them to reviews from real people just like them.

Personalization 52

Personalization Customer Service B2B SaaS 52