Accountability Customer emotions Customer Service Journey mapping 
Beyond Philosophy
FEBRUARY 3, 2022
Journey mapping can be a tricky thing for organizations. Organizations often think that doing a journey map of their experience will be the answer to life, the universe, and everything. . If we think about why we do journey mapping, one of the big reasons is to alleviate blind spots within the team.
Beyond Philosophy
SEPTEMBER 25, 2017
The idea is that when you know the steps your customers take in their interactions with you, you can design a better customer experience. The concept of a customer’s journey is nothing new – we have been offering journey mapping in our customer experience consultancy for years.
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Beyond Philosophy
FEBRUARY 28, 2016
In this post, we’ll address what this, prospectively, means to service groups in better understanding how to optimize this component of the customer journey. During a later review session with the client’s management team which would be involved with the journey mapping project, we reprised the question.
JustCall
MARCH 14, 2023
It’s no secret that companies today are focusing on giving their clients the greatest customer service experience possible. The various touchpoints along the consumer journey can make or break the experience. The task of improving the customer experience need not be difficult. But fear not!
PeopleMetrics
NOVEMBER 1, 2022
By contrast, that same customer does all of their banking online, and since they’re visiting that website over and over again, they’re much less likely to let it slide. In banking, customer experience will primarily revolve around convenience and frictionless customer service interactions. Ease of use. Mobile banking.
JustCall
MAY 14, 2020
Keeping the COVID crunch in mind, dedicate articles to how your product or service can help remote customer service teams. It has been seen that if you are able to increase your Customer Retention Rate(CCR) to 15% in week one, you make a 50% higher retention rate at week 10 and beyond. Re-engage Dormant Users.
JustCall
MAY 14, 2020
Keeping the COVID crunch in mind, dedicate articles to how your product or service can help remote customer service teams. It has been seen that if you are able to increase your Customer Retention Rate(CCR) to 15% in week one, you make a 50% higher retention rate at week 10 and beyond. Re-engage Dormant Users.
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