product ai-agent-assist 
JustCall
JANUARY 5, 2023
The speech analytics software tools can assist call center agents in recognizing when customers are agitated or stressed, allowing them to adapt in real-time or improve after knowing all the facts. Businesses can also provide customized training to specific agents and keep an audit trail of calls, interventions, and other actions.
Cisco - Contact Center
JANUARY 27, 2020
Integration of new cognitive capabilities powered by Voicea and Google Cloud’s Contact Center AI that turn your agents into “super agents”. In addition, the cost to onboard a new resource is high – often averaging between $10,000 and $20,000 per agent. Announcement Highlights. Our latest and greatest release 12.5
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JustCall
APRIL 12, 2023
JustCall vs Aircall Customer Reviews Comparison The product score mentioned here is a culmination of real-time data from verified user reviews. Native conversation intelligence platform and call analytics to ramp up agent performance Agent performance & coaching: Call monitoring and performance evaluation.
JustCall
NOVEMBER 25, 2022
Voice analytics tools can assist call center agents in recognizing when clients are angry or stressed so they can respond in the moment or better after knowing the fact. For a product to be eligible for inclusion in the Speech Analytics category, it must enable: Calls to be recorded and/or monitored in real-time.
SmartKarrot
APRIL 13, 2020
SaaS companies have transformed the way global businesses work. Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. In this blog we’ll talk about SaaS business and top 50 SaaS companies in 2020.
JivoChat
JULY 14, 2021
Customer self-service is the use of pre-made resources and automation to empower customers to get information without any assistance from a customer support representative. Also known as customer self-service, this strategy helps people find the answers to their own questions, giving them the freedom to research products on their own terms.
Solvvy
AUGUST 22, 2022
As customer expectations increase, implementing artificial intelligence (AI) customer service is becoming more important to business growth strategies. . Furthermore, in competitive spaces, a customer may sit back and challenge a service agent to “Dazzle me.” How does AI Customer Service Work? Agent assist.
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