ShepHyken

NOVEMBER 29, 2019

Before Mark Zuckerberg revolutionized online communication with Facebook, the pace of feedback traveling via word-of-mouth was slow. Social media has empowered users to share instant feedback with their followers – and have those comments validated instantly. Nike does the same with its TeamNike account. .

Technology 330

Technology Customer Experience Complaint resolution Gamification 330

Vcaretec

AUGUST 8, 2023

Outsourcing customer service is something that the majority of new business owners are wary of, and for good reason. The main channel via which you communicate with your clients is through customer service, thus it can't be good for your brand, to put it mildly. What is customer care outsourcing? Candidate Selection.

Customer Care 98

Customer Care outsourcing Call Center Complaint resolution 98

ProProfs Blog

MAY 18, 2021

It is better to wait till they convert into customers before collecting and understanding their feedback about your brand. Read more: 7 Best Tactics to Collect Website Feedback. Alternatively, the efforts made by a customer while interacting with your brand can be measured by a customer effort score (CES).

Surveys 78

Surveys Employee engagement Feedback Complaint resolution 78

SmartKarrot

FEBRUARY 12, 2021

Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores. Define and Optimize Customer Lifecycle. Onboarding, Training, Customer Support, User Advocacy for Global Clients (Users in over 80 countries). Create an onboarding process for new team members.

Real estate 10

Real estate Complaint resolution Transportation Finance 10

Nicereply

SEPTEMBER 6, 2022

A roundup of the best customer service articles from 2022—to help you learn something new, revisit long-standing topics, or simply enjoy. Achieving stellar customer support is a moving target, involving a mix of strategy, processes, policies, analytics, and even a little art. 2022’s top customer service blogs.

Customer Service 97

Customer Service Complaint resolution Agent burnout Customer Support 97

SmartKarrot

APRIL 23, 2020

Responses provided for “Others” were: Sales Manager Customer Success Marketer Customer Success Analyst VP Services Delivery Director Merchant Development Customer Success Specialist Customer Service Director Customer Success/ Quality Manager Customer Support.

Management 10

Management Complaint resolution Customer retention Engineering 10

Nicereply

MAY 22, 2023

Social media support is an essential part of customer satisfaction strategy for many companies. The key to a successful social media strategy lies in providing customer support through all available channels. Furthermore, providing excellent service can boost customer satisfaction and increase brand loyalty.

Complaint resolution 52

Complaint resolution Customer Support Feedback Surveys 52