GetFeedback

FEBRUARY 15, 2019

Customer service is simply a part of the entire customer experience. A helpful way to do this is to create personas based on the types of customers that interact most frequently with the customer service team. Gonzalez, a customer experience manager from 1 Day 2 Write and BritStudent. About the guest author.

Customer Experience 128

Customer Experience Customer advocacy Feedback Coaching 128

SmartKarrot

DECEMBER 2, 2022

Role: Customer Success Manager Location: Sydney, New South Wales, Australia (Hybrid) Organization: Jenkin Beattie As a Customer Success Manager, you will develop and manage key accounts achieving mutual goals whilst seeking growth within each account. Onboard and train new customers on the solution.

Customer advocacy 19

Customer advocacy Upselling Accountability Coaching 19

SmartKarrot

SEPTEMBER 2, 2022

As a VP of Customer Success, you will onboard and guide customers to enable a seamless implementation experience. Understand every aspect of the customer business and prioritize customer needs. Build & Sustain relationships with identified accounts by becoming a trusted advisor to decision makers and executive buyers.

Upselling 19

Upselling Customer advocacy Coaching Feedback 19

CSM Practice

JANUARY 17, 2017

To achieve a successful customization process, Customer Success programs for on-premise typically include some form of a Technical Account Management (TAM) as well as other value-added services that the customer can opt into for a fee. Provide your Customer Success Managers with coaching and set them up with a mentor.

SaaS 40

SaaS Accountability Metrics Coaching 40

SmartKarrot

JULY 14, 2021

Apply here: [link] Role: Director, Customer Success Location: New York, NY, US Organization: Medidata Solutions As a Director of Customer Success, you will establish clear team goals/priorities in alignment with the broader Customer Success and Engagement strategy. This is a “player/coach” role by design.

Customer advocacy 10

Customer advocacy Technical Support Finance Consulting 10

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. They then help the clients develop a customer-centric business strategy that increases customer loyalty and retention. Allison Pickens. Annette Franz. Bhavika Kochhar. Daphne Lopes.

Chief Customer Officer 21

Chief Customer Officer Coaching SaaS Customer centricity 21

SmartKarrot

DECEMBER 22, 2020

Manage a portfolio of accounts toward optimal coverage targets including a personal portfolio. This is a “player/coach” role by design. Work with the customer advocacy team to develop customer-specific case studies and references to share the team’s portfolio of account’s success.

Customer advocacy 10

Customer advocacy Accountability Customer centricity Coaching 10