Accountability Call Logging Interactive Voice Response Surveys 
Callminer
AUGUST 6, 2019
Automatic Call Distributor (ACD): ACDs handle how calls are routed to find the right rep or automated system. Predictive Dialer: An automated calling system, typically used for sales. Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center.
JustCall
AUGUST 8, 2022
Google Voice comparison, starting with the UI so that you can get an idea of the touch and feel of the solutions. JustCall: IVR Analytics. Then, we have Google Voice with its fair share of results: Google Voice, Landing Page. Google Voice: Desktop and Mobile app. JustCall: Dashboard. JustCall: Mobile app.
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JustCall
MAY 1, 2023
Users can also access conference call logs, notes, dispositions, and reports. Conference calling is available only in Professional and Enterprise Plans. The same is available through the Request Callback and Drop a Message features of Click to Call in JustCall. 5 Trust Radius 8.2/10 10 8/10 Capterra 4.1/5 5 GetApp 4.2/5
JustCall
JANUARY 20, 2023
Top Features of JustCall Call queues – Route calls to the right agent using IVR, skill-based routing, and caller information to ensure customers reach the right agent and are not kept waiting. Monitor, whisper, or barge – Monitor live agent calls or guide them in real-time with call whispering.
JustCall
JANUARY 30, 2023
Business phone systems greatly enhance an enterprise’s ability to collaborate and serve customers better through calls, text, and other advanced features like smart IVR , call queues , voicemail, and call monitoring. Vonage is one such business phone system and quite a popular one.
JustCall
AUGUST 18, 2021
Apart from availing local business phone numbers, JustCall offers IVR system , calling routing , post call surveys and other advanced contact center features. Call Masking. Create a custom caller ID for your business phone number to mask all your outgoing calls. Likewise for other area code numbers.
aircall
MAY 3, 2021
Sales and support agents also get a screen pop when making outbound calls so they have all the customer information in front of them before the customer ever picks up the call. On both accounts, the CRM stores all the call data in a single, centralized window that employees can access with a few simple clicks right from the dashboard.
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