Noble Systems
MARCH 19, 2021
Call Center Software for SMB. Every business that takes or makes calls, especially to sell to or service customers, essentially has a call center – whether they have hundreds of agents or a handful of agents (or a team of multi-tasking employees). Cloud Contact Center for SMBs. allow the number.
OctopusTech
MARCH 1, 2023
Product and tech support Customers call for help to solve a wide array of issues, from returning damaged products or changing account information and passwords to complaining about product malfunctions. Automate where possible Modern technology has created a unique opportunity for automation in inbound call centers.
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NICE inContact
SEPTEMBER 30, 2019
Hiring remote workers can be a competitive advantage for companies, especially contact centers. But there are a lot of misconceptions about remote workers and how they impact a contact center’s productivity and culture. Customizable agent profiles and gamification can help create a virtual community among remote contact center agents.
Callminer
APRIL 21, 2020
Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. In as little as a few minutes per day, you can review specific accounts, challenges, and accomplishments with your entire team.
Hodusoft
MAY 17, 2021
An inbound customer contact center is the receiver of calls. Meaning, the contact center caters to customers who call the banks or financial institutions, for information and action such as account balance, blocking credit or debit card, getting information on letter of credit and seeking bank guarantees among others.
aircall
FEBRUARY 1, 2021
Activities like gamification and healthy sales competitions help to inspire and motivate sales team members. A successful sales management training program will account for past selling trends. Before Making a First Call . One of the great benefits of building sales teams is that it creates synergy.
aircall
JANUARY 6, 2021
Tax and accounting services. They feel a stronger sense of security in financial matters when the person answering the phone knows their name and has a familiarity with their account. Financial service providers that are proactive in making outbound calls demonstrate that they’re actively managing their customers’ accounts.
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