JustCall

OCTOBER 6, 2022

Customers expect quality, speed, and efficiency when they contact their customer support team or contact center. In such scenarios, how can your organization ensure its customer support is doing everything it can to generate more revenue? Table of Contents: Who is your target customer?

Call Center 52

Call Center Chatbots Metrics Customer Support 52

aircall

JANUARY 24, 2022

But warning: This doesn’t mean you can take customers for granted just because you have something they crave. The idea of customer support is more than a necessity for post-sale activities. It’s a mistake to view your customer support team as a cost center. Account updates. Delivery & status.

Call Center 126

Call Center Best practices call center software CRM 126

OctopusTech

MARCH 1, 2023

Product and tech support Customers call for help to solve a wide array of issues, from returning damaged products or changing account information and passwords to complaining about product malfunctions. Automate where possible Modern technology has created a unique opportunity for automation in inbound call centers.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

Fonolo

JUNE 22, 2023

This technology is at play when an automated voice answers your call and gives instructions like: “Press one for customer service; press two for accounting,” and so on. Like its predecessor, visual IVR collects customer information and directs customers to the proper channels. So, we understand IVRs.

Interactive Voice Response 91

Interactive Voice Response Abandon rate Self service Call Center 91

Fonolo

JUNE 30, 2020

TIP: Don’t just assume the candidate with the most call-center experience is the best person for the job! Different contact centers require different types of agents, so take time to evaluate the skills required to be successful in your department and what qualities will help your new hire thrive.

Call Center 136

Call Center Contact Center Construction Scripts 136

Serenova

OCTOBER 7, 2020

To overcome the challenges of managing a remote workforce, while maintaining the customer service experience for your customers, you need the right technologies and policies in place to support your teams as they navigate the transition. Give agents structure and agency.

Call Center 52

Call Center Contact Center virtual call center At home agents 52

Fonolo

NOVEMBER 17, 2020

When the customer requires a more in-depth, more technical experience, video chat is a quick and affordable way for agents to assist them. Although not new to social communication, this system is in its infancy as a contact center tool. 5) Social Media is Synonymous With Customer Support. 3. Gamification.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176