Fonolo

JUNE 22, 2023

This technology is at play when an automated voice answers your call and gives instructions like: “Press one for customer service; press two for accounting,” and so on. Like its predecessor, visual IVR collects customer information and directs customers to the proper channels. So, we understand IVRs. The results?

Interactive Voice Response 91

Interactive Voice Response Abandon rate Self service Call Center 91

OctopusTech

MARCH 1, 2023

Product and tech support Customers call for help to solve a wide array of issues, from returning damaged products or changing account information and passwords to complaining about product malfunctions. Automate where possible Modern technology has created a unique opportunity for automation in inbound call centers.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

Fonolo

NOVEMBER 17, 2020

Cloud call-back solutions like Fonolo have been around for several years, but many call centers are still unsure if it’s the right fit for their business. This year, contact centers will see an increase in the number of implementations for performance management solutions. So what does this mean for customer support?

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Callminer

JANUARY 18, 2021

.” – Nicolina Savelli, 7 Tips for Success from Experienced Call Center Professionals , Fonolo; Twitter: @fonolo. “A 2014 survey suggested that 69% of customers feel that their call center experience improves when the customer service agent doesn’t sound as though they are reading from a script.

Best practices 226

Best practices Call Center Contact Center Scripts 226