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Predict football punt and kickoff return yards with fat-tailed distribution using GluonTS

AWS Machine Learning

Furthermore, we looked at the probability of a touchdown and probability plots to evaluate calibration. 9.621 47.519 0.265 The following plot of the observed frequencies and predicted probabilities indicates a good calibration of our best model, with an RMSE of 0.27 k10 Baseline 0 4.074 9.62 47.585 0.306 k10 Baseline 5 4.075 9.626 47.43

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Churn prediction using multimodality of text and tabular features with Amazon SageMaker Jumpstart

AWS Machine Learning

Healthcare and life sciences. To try out the solution in your own account, make sure that you have the following in place: An AWS account. If you don’t have an account, you can sign up for one. Note that the probability returned by this model has not been calibrated. Fraud detection. Computer vision.

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Call Center Quality Management: A Comprehensive Guide to Improving Customer Satisfaction and Agent Performance

NobelBiz

Some industries, such as healthcare and finance, have strict regulatory requirements that call centers must adhere to. Customer satisfaction is calculated in percentage terms by taking into account the number of consumers retained by a business at the completion of a given period.

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Face-off Probability, part of NHL Edge IQ: Predicting face-off winners in real time during televised games

AWS Machine Learning

We explored nearest neighbors, decision trees, neural networks, and also collaborative filtering in terms of algorithms, while trying different sampling strategies (filtering, random, stratified, and time-based sampling) and evaluated performance on Area Under the Curve (AUC) and calibration distribution along with Brier score loss.

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A Simple Guide for an Effective Outsource Call Center Strategy

Blueship Call Center

Frequently collaborate and calibrate: Work and communication are necessary for every long-term relationship. Work with BPO outsourcing companies in USA that keep you informed and do routine check-ins and calibrations. Hence, you are aware of what you are receiving. Real Partnership.

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Why Customer Experience is Like Sex in High School

Customer Relationship Metrics

The objective was to either support or refute the impacts of agent accountabilities on FCR performance. So to be transparent with you, we conducted Survey Calibration on the post-call IVR surveys collected for “Contact Center A”. Beware of the masters of the one-night stand? Are they capable of a long-term relationship?

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5 Ways to Leverage OpenAI for Customer Experience

The Petrova Experience

If you are an accountant, or a retailer, you can leverage OpenAI to generate customer-facing correspondence and other simple communications products. Consider how to leverage this in healthcare environments for scheduling, updating, and quick Call to Action check-ins. But sometimes it is hard to avoid those gaps.