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Face-off Probability, part of NHL Edge IQ: Predicting face-off winners in real time during televised games

AWS Machine Learning

We explored nearest neighbors, decision trees, neural networks, and also collaborative filtering in terms of algorithms, while trying different sampling strategies (filtering, random, stratified, and time-based sampling) and evaluated performance on Area Under the Curve (AUC) and calibration distribution along with Brier score loss.

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Stay relevant and super-serve your customers with employee training.

Call Experts

In addition, we hold regular Quality Assurance calibrations with all of our management teams to guarantee that we are listening for, grading and coaching those specific aspects of a call that lead to a seamless, enjoyable experience for all of your callers. Benefits of a Call Center: Healthcare and Medical Practice. Free your Phone!